Introduction
These Terms and Conditions (the “Terms”) govern the use of the online casino services offered under the brand name “Winum” (“Winum”, “we”, “us”, “our”). By accessing, registering or using any services, games or features provided on or through the Winum website Winum (the “Website”), you agree to be bound by these Terms in their entirety. These Terms form a legally binding agreement between you as a player (“you”, “your”, “User”) and the operator of Winum, Galaxy Byte Lab SRL, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros under licence number ALSI-202508040-FI2. In addition to these Terms, you are also bound by our Privacy Policy, KYC Policy, Responsible Gambling Policy, Bonus Rules, and any other specific rules that may apply to particular games or promotions. You must read these Terms carefully before creating an account or engaging in any gambling activity on the Website. If you do not agree to any provision of these Terms, you must not use the Website or any services offered by Winum.
Winum operates as an international online casino and does not offer services in any jurisdiction where online gambling is prohibited by law or where Winum has chosen not to operate for regulatory or business reasons. It is your sole responsibility to ensure that your access to and use of the Website is legal and compliant with the laws applicable to you, including but not limited to the laws of India and any state-specific regulations. Winum promotes responsible gambling and offers various tools and resources to help you manage your gaming behaviour safely. We strictly prohibit participation by anyone under the age of 18 and reserve the right to carry out age and identity verification checks at any time. By continuing to use the Website, you confirm that you understand the risks associated with gambling, including the risk of losing money, and that you are engaging in such activities voluntarily.
Acceptance of Terms
By clicking “Register”, “Create Account”, “I Agree”, or any similar button on the Website, and/or by accessing, browsing, or using any part of the Winum platform, you acknowledge that you have read, understood, and accepted these Terms. Your continued use of the Website constitutes ongoing acceptance of these Terms, as well as any amendments or updates that may be made from time to time. Winum reserves the right to modify, update, or replace these Terms at its sole discretion, including to reflect regulatory changes, security enhancements, product updates, or business needs. Whenever we make material changes, we will endeavour to notify you via the Website, email, or other reasonable means; however, it is your responsibility to review the Terms periodically.
If you disagree with any updated version of the Terms, your only remedy is to stop using the Website, cease playing all games, and close your account. You do not have the right to claim ignorance of changes where we have made the updated Terms reasonably accessible on the Website. Any continued activity on Winum after changes become effective will be deemed to constitute full acceptance of the revised Terms. These Terms are drafted for users accessing the English (India) version of Winum and shall be read together with any localised information that may apply to your jurisdiction. For the avoidance of doubt, no verbal or written communications from our customer support or any other representative shall alter these Terms unless expressly confirmed in writing and published on Winum.
Eligibility & Age Restriction (18+ only)
Access to and use of Winum services is strictly limited to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. By registering an account and using the Website, you confirm that you are 18 years or older and that you have full legal capacity to enter into a binding contract. Winum operates a strict underage gambling prevention policy and will take reasonable steps to verify the age of users, including but not limited to KYC checks, identity verification, and document requests. If we discover or reasonably suspect that you are under 18 or that you provided false or misleading age information, we will immediately suspend your account, void any bets, cancel winnings, and may report the matter to relevant authorities.
You are responsible for ensuring that online gambling is permitted in your location and under the laws applicable to you, including any state-specific rules in India. Some Indian states and territories may restrict or prohibit online gambling; you must not access Winum from any such jurisdiction. Additionally, you must not permit any other person, particularly minors or vulnerable individuals, to access your Winum account. You should take adequate measures to protect your login details, such as using strong passwords, logging out after each session, and not sharing your credentials with anyone. Any use of your account by a minor or third party will be deemed your responsibility, and Winum accepts no liability arising from such misuse.
Winum emphasises that gambling carries financial and psychological risks, which may be particularly harmful to young people and vulnerable individuals. Underage players can develop problematic gambling behaviours, accumulate financial losses, and experience academic, social, and emotional issues. For this reason, we require parents and guardians to monitor and restrict access to gambling websites on devices used by minors, using parental control software where appropriate. If you suspect that a minor is using Winum or has created an account with false information, you must immediately inform our support team at support@winum.casino so that we can investigate and take appropriate action. We reserve the right to request additional documents or evidence to confirm that you meet all eligibility criteria at any time.
Account Registration
To participate in real-money games and use the services of Winum, you must first complete the registration process and open a personal player account (“Account”). Account registration is required and strictly limited to personal, non-commercial use, as specified in our account rules. You agree to provide accurate, complete, and current information during registration, including but not limited to full name, date of birth, residential address, email address, phone number, and any other details requested by Winum. You must ensure that this information remains up to date and promptly inform us of any changes or update your profile directly on the Website where possible. Failure to provide accurate or complete information may result in account suspension, cancellation of winnings, and/or termination in line with these Terms.
Each player is allowed only one Account with Winum; duplicate accounts are strictly forbidden. If we identify multiple accounts belonging to the same individual (for example, by name, address, IP address, device, or payment method), we may close or merge such accounts at our discretion, void bonuses and winnings, and retain funds where necessary for legal or security reasons. You must not create an account on behalf of another person or transfer, sell, or otherwise dispose of your Account to any third party. Account login credentials, including your username and password, must be kept confidential at all times, and any activity conducted under your Account will be deemed to have been carried out by you. You should notify Winum immediately if you suspect any unauthorised access or security breach.
Winum reserves the right to refuse registration, decline opening of an Account, or close an existing Account without obligation to provide detailed reasons where this is required for legal, security, or compliance purposes. You agree that Winum may conduct verification, fraud prevention, anti-money laundering (AML), and responsible gambling checks at any stage, which may require you to provide supporting documents or information. Inactive accounts may be closed if there has been no login or transaction activity for a period of 12 consecutive months, subject to applicable laws and any notice requirements. You may request voluntary account closure at any time by contacting support@winum.casino or using the available options in your profile, particularly if you wish to self-exclude for responsible gambling reasons.
Deposits & Withdrawals
To play real-money games at Winum, you must fund your Account using one of the available deposit methods displayed on the Website. You agree that all funds deposited represent money from legitimate sources and that you are the lawful owner of the payment method used. Third-party payments are not allowed, and Winum may reject or reverse any deposit that appears to originate from someone other than the registered Account holder. Deposited funds are credited to your real-money balance after successful processing by the payment provider and our internal systems. Some payment methods may involve additional terms, processing times, limits, or fees charged by third-party financial institutions, for which Winum is not responsible.
Withdrawals can only be made to payment methods and accounts held in your name and, wherever possible, using the same method that was used for deposit, subject to technical and regulatory constraints. Winum reserves the right to request full KYC verification before processing any withdrawal, especially for the first withdrawal, large transactions, or where suspicious activity is detected. You understand that withdrawal requests are subject to review, AML monitoring, and security checks, and may take additional time if further verification is needed. Any attempt to perform chargebacks, payment reversals, or to dispute legitimate transactions may result in immediate account suspension, reversal of winnings, and possible legal action. Winum does not pay interest on any funds held in your Account, whether they are pending withdrawal, deposited, or otherwise.
Currency conversion may be applied by your bank, payment provider, or the casino systems, and you accept that any resulting exchange rate differences, fees, or fluctuations are solely your responsibility. We may set minimum and maximum limits for deposits and withdrawals, which are visible on the Website or at the cashier section and may vary by method, currency, and jurisdiction. If a transaction is reversed, failed, or cancelled, we may remove or adjust corresponding amounts and any associated winnings or bonuses from your Account. You must not use the payment systems available at Winum for any purpose other than legitimate gambling on our platform, and you agree that any misuse may be reported to relevant authorities.
Payment Methods Table
The following table provides an illustrative overview of typical payment methods available on Winum. Actual availability, limits, currencies, and processing times for players in India may vary depending on your location, account status, and regulatory requirements, and you should always check the cashier section for the most accurate, up-to-date information.
| Method | Type | Typical Use | Estimated Processing Time | Notes |
|---|---|---|---|---|
| Visa | Bank card | Deposit/Withdrawal | Deposits: Instant; Withdrawals: 2–5 business days | Subject to bank approval and KYC verification. |
| Mastercard | Bank card | Deposit/Withdrawal | Deposits: Instant; Withdrawals: 2–5 business days | Same-name card required; third-party cards not accepted. |
| Bank Transfer | Bank transfer | Deposit/Withdrawal | Deposits: 1–3 business days; Withdrawals: 24–72 hours | May involve bank fees and currency conversion. |
| E‑wallets (e.g., AstroPay, Mercado Pago) | E‑wallet | Deposit/Withdrawal (where available) | Deposits: Instant; Withdrawals: 1–24 hours | Availability depends on jurisdiction and provider. |
| Cryptocurrency (e.g., USDT, USDC, Bitcoin, Ethereum) | Crypto | Deposit/Withdrawal | Deposits: 10–30 minutes; Withdrawals: 15–60 minutes, network-dependent | Network fees may apply; volatility risk borne by player. |
| Other local methods (where supported) | Local solutions | Deposit only or Deposit/Withdrawal | Varies by provider | Check cashier section for local Indian options, limits, and fees. |
This table is for information purposes only and does not constitute a guarantee that any specific payment method will be available to you at all times. Winum reserves the right to add, remove, or suspend payment methods at its sole discretion.
Bonuses & Promotions
From time to time, Winum may offer bonuses, free spins, cashback, loyalty rewards, and other promotional incentives to eligible players. These may include welcome packages such as 100% + 150 Free Spins on the first deposit from €10, as well as subsequent bonuses like 50% + 100 Free Spins, 75% + 50 Free Spins, and other offers as described on the Website. All bonuses and promotions are governed by specific terms and conditions (“Bonus Terms”), which operate in addition to these general Terms. By accepting any bonus or participating in any promotion, you confirm that you have read and agreed to the relevant Bonus Terms, including wagering requirements, minimum deposit amounts, maximum bet limits, restricted games, and bonus expiry periods.
Unless otherwise specified, bonus funds, free spins winnings, and other promotional credits are subject to wagering requirements in the range indicated on the Website, typically 30x–40x the bonus amount or as clearly stated in the offer. You must meet these wagering requirements within the specified time frame (for example, 7–14 days for deposit bonuses and 24 hours for free spins winnings) before any bonus-related funds can be converted to real-money balance and withdrawn. Attempting to abuse bonuses—such as by using multiple accounts, engaging in collusion, placing minimal-risk bets, or exploiting game mechanics—may result in the forfeiture of bonuses and winnings, account suspension, or permanent exclusion from future promotions. Winum reserves the right to withhold, cancel, or adjust any bonus if we reasonably suspect abuse, technical error, or breach of these Terms.
Some bonuses are limited to one per player, household, IP address, device, or payment method, and we may combine such criteria when identifying abuse or duplicate claims. In addition, certain games may contribute differently to wagering (for example, slots may contribute 100%, while some table games or live casino games may contribute less or 0%) and some games may be excluded entirely from bonus play. The “My Account → Bonuses” section makes it possible to view your active, pending, completed, or expired bonuses, track your wagering progress, and see remaining requirements. The “Wager now” call-to-action may open eligible games for wagering but does not guarantee that all bets placed will count equally; you are responsible for checking the contribution rules. If you are unsure about any aspect of bonus conditions, you must contact support before placing bets with bonus funds.
Game Rules
All games available on Winum, including but not limited to slots, crash games, card games, roulette, live casino, and special titles like Aviator, Plinko 2, Wolf Gold, Gates of Olympus 1000, and others, are governed by individual game rules and paytables. These rules are usually accessible directly within each game interface and explain how outcomes are determined, how wins are calculated, and what special features are available. It is your responsibility to familiarise yourself with the relevant game rules before placing any real-money bets. By playing any game on Winum, you accept that you understand the rules and agree to be bound by them in addition to these Terms.
Where there is any conflict between the rules displayed within a specific game and information presented elsewhere on the Website, the rules within the game and/or as provided by the game provider shall prevail. Winum may, at its sole discretion, remove, suspend, or modify any game or group of games for technical, legal, or commercial reasons without prior notice, and without liability for any losses beyond the value of unsettled or voided bets. If a game is interrupted due to technical failure, system error, or connectivity issues, Winum will follow standard procedures as defined by the game provider, which may include rolling back the game round, voiding bets, or restoring your balance to its pre-round state. You agree that you have no claim for additional compensation where the system has correctly restored your balance or voided the affected bet.
Certain games or categories may be restricted from bonus wagering, jackpot play, or specific jurisdictions; it is your responsibility to check whether the game you choose is eligible for your intended purpose. You must not interfere with game operations through the use of bots, scripts, automated tools, or any technical method aimed at manipulating outcomes or gaining unfair advantage. Any such behaviour is prohibited conduct and may result in immediate account closure, forfeiture of funds, and reporting to relevant authorities.
Fair Play & RNG
Winum is committed to providing a fair and transparent gaming environment where all players have an equal opportunity to win. The outcomes of games are determined by Random Number Generator (RNG) technology supplied or certified by reputable game providers and/or independent testing laboratories. RNGs are designed to produce unpredictable, random results that cannot be influenced or predicted by players, Winum staff, or third parties. You acknowledge that you understand the concept of randomness in online casino games and accept that losing is a possible and expected part of gambling.
Winum does not manipulate game outcomes, paytables, or probabilities to favour the house beyond the normal, pre-defined house edge inherent in each game as determined by the provider. Any perceived patterns or strategies based on previous outcomes do not affect future results, as each game round is independent. You must not attempt to exploit software bugs, display errors, or technical glitches to gain advantage; if you become aware of any such issue, you are obliged to inform Winum immediately and refrain from further play until the issue is resolved. If Winum becomes aware of any malfunction, we may void affected bets, adjust balances, or take other steps necessary to restore fairness.
In the event of a discrepancy between your on-screen display and the records on the Winum server or game provider’s server, the server records shall prevail. You agree that the decision of Winum, based on these records, shall be final and binding in relation to game outcomes, provided that the decision is consistent with applicable laws and regulations. Winum may, at its discretion, publish information about game fairness, such as RTP (Return to Player) percentages, but these figures are statistical averages and do not guarantee any individual results.
Responsible Gambling
Winum promotes responsible gambling and strives to ensure that online casino entertainment remains a form of leisure, not a source of financial or emotional harm. We recognise that, for some individuals, gambling can lead to problem behaviour, addiction, or financial distress. To support safe play, we provide a range of tools and resources that allow you to manage your gambling activity, set limits, and take breaks when required. You are strongly encouraged to use these tools proactively, especially if you feel that your gambling is starting to interfere with your personal, professional, or financial life. Responsible gambling is a shared responsibility between Winum and you as the player; we offer support and mechanisms, but you must make informed decisions and act on them.
You should only gamble with money you can afford to lose and never use funds intended for essential expenses such as rent, education, medical care, or family obligations. It is advisable to set budgets, time limits, and session reminders, and to regularly review your gambling behaviour using account history and transaction records. Signs of problem gambling may include chasing losses, lying about gambling activity, borrowing money to gamble, neglecting personal or professional responsibilities, and feeling anxiety or depression related to gambling. If you experience any of these symptoms, you should immediately use our responsible gambling tools, reduce or stop gambling, and seek professional support. Winum reserves the right to intervene where we observe clear indicators of problematic behaviour, including imposing limits, contacting you with responsible gambling advice, or applying account restrictions.
Tools & Features (table)
Winum provides several responsible gambling features that can be activated through your Account settings or by contacting support. The table below summarises the main tools available; specific configurations and availability may vary depending on your jurisdiction and regulatory requirements.
| Tool / Feature | Description | Typical Options / Duration | How to Activate |
|---|---|---|---|
| Deposit Limits | Restricts the total amount you can deposit over a chosen period. | Daily, weekly, or monthly limits; adjustable with cooling-off if increased. | Via Account settings or customer support. |
| Loss Limits | Caps the net amount you can lose within a given time frame. | Daily, weekly, or monthly thresholds. | Via Account settings or on request to support. |
| Session Time Limits | Controls how long you can remain logged in or actively playing. | Per-session limits (e.g., 30, 60, 120 minutes). | Configurable in responsible gambling section or via support. |
| Reality Checks / Reminders | On-screen notifications reminding you of elapsed time and net results. | Pop-ups at fixed intervals (e.g., every 30 or 60 minutes). | Enable in settings or request via support. |
| Cooling-Off Periods | Short-term break from gambling while keeping your account accessible for withdrawals. | From 24 hours up to several weeks. | Request via support or, where available, in Account settings. |
| Self-Exclusion | Long-term block on gambling activity on your account. | Minimum exclusion period typically 6 months or more. | Must be requested via support; may require confirmation. |
| Account Closure | Permanent closure of your account for any reason, including gambling concerns. | Indefinite; reopening subject to strict review. | Contact support and specify that reason is gambling-related. |
By using these tools, you can better control your gambling activity and reduce the risk of harm. Please note that increases to limits or reactivation after self-exclusion may be subject to additional cooling-off periods and internal review.
Support Resources
Winum encourages players who experience or suspect problem gambling to seek assistance from professional support organisations. While Winum is not affiliated with any specific treatment provider, we recognise the value of independent help services and recommend you consider contacting entities such as GamCare, Gambling Therapy, or Gamblers Anonymous, as well as local counselling centres in India. Many of these organisations offer confidential helplines, online chat, self-assessment tools, and support groups that can help you understand and manage your gambling behaviour. You can also consult with a mental health professional, psychologist, or financial advisor if gambling is affecting your wellbeing or finances.
If you inform Winum that you have a gambling problem or request self-exclusion, we will take reasonable steps to prevent you from gambling on our platform, including blocking your Account for the requested period and not sending you direct marketing related to gambling during this time. However, you must also take active steps to prevent access, such as uninstalling gambling apps, using website blocking software, and avoiding gambling-related media. Winum cannot be held responsible if you deliberately attempt to circumvent our protective measures, for example by creating new accounts under different details or using VPNs to disguise your identity.
We treat problem gambling as a serious matter and train our customer support team to recognise potential signs and respond in an appropriate, sensitive manner. You agree that, in line with responsible gambling obligations, Winum may contact you if we detect unusual patterns that may indicate harm, and we may suggest tools, impose limits, or, in extreme cases, suspend your access for your own protection. While Winum top rating or Winum casino rating on third-party review platforms may reflect our commitment to fair and safe gambling, these external opinions are not a guarantee of your personal experience, and you must always use your own judgement and self-control.
Prohibited Activities
When using Winum, you agree not to engage in any activities that are illegal, fraudulent, abusive, or otherwise in breach of these Terms. Prohibited conduct includes, but is not limited to: creating multiple accounts; providing false or misleading information; forging or using fake documents; engaging in payment fraud or chargebacks; using bots, scripts, or automated tools to place bets or manipulate games; colluding with other players; exploiting system vulnerabilities or software bugs; and participating in any form of money laundering or terrorist financing. You must also not harass, threaten, or abuse Winum staff or other players, whether through chat, email, social media, or any other communication channel linked to the Website.
Use of VPNs, proxy servers, or any technology designed to mask or alter your true IP address, location, or identity is strictly forbidden where it is used to circumvent jurisdictional restrictions, duplicate account detection, or other security measures. If we detect that you have used a VPN or similar tool in violation of these Terms, we may immediately suspend your account, void bets, and seize funds where permitted by law and necessary to mitigate risks. Any attempt to bypass self-exclusion, limits, or other responsible gambling tools is also considered prohibited behaviour and may lead to permanent exclusion from Winum.
You must not transfer, sell, or otherwise dispose of your Account, balance, or any promotional benefits to another person, nor may you access or play on behalf of any third party. Similarly, you must not use any third party’s payment method or account to deposit or withdraw funds at Winum. If we reasonably suspect any prohibited activity, we may place your Account under investigation, freeze funds, request additional documentation, and report the matter to relevant financial institutions and regulatory or law enforcement authorities as appropriate.
Violation of these provisions may result in severe consequences, including immediate termination of your Account, loss of bonuses and winnings, forfeiture of balances, and initiation of legal proceedings. You agree to cooperate fully with any internal or external investigation and acknowledge that failure to cooperate may itself be treated as a serious breach of these Terms. Winum reserves the right to recover from you any costs, damages, or losses arising from your violation of this section.
Restricted Countries (table)
Winum services are not available in certain countries and territories due to legal, regulatory, or commercial reasons. You are responsible for ensuring that you do not access or use Winum from a restricted jurisdiction. The list below is not exhaustive and may change over time; Winum may also restrict access based on state, region, or specific IP ranges within a country.
| Region / Country | Status | Notes |
|---|---|---|
| United States of America | Restricted | Players located in any US state or territory may not register or play for real money. |
| United Kingdom | Restricted | Winum does not hold a UK licence and cannot legally offer services to UK residents. |
| France | Restricted | Local regulations prohibit provision of our services without specific licensing. |
| Spain | Restricted | Access for real-money play is not permitted. |
| Italy | Restricted | Residents and persons physically present in Italy may not use Winum. |
| Netherlands | Restricted | Regulatory framework prevents us from operating there. |
| Certain Indian states (e.g., where online gambling is banned by local law) | Potentially Restricted | You must check local/state laws; if prohibited, you must not use Winum. |
| Other blacklisted jurisdictions (e.g., as per international sanctions lists) | Restricted | Winum may block or close accounts linked to sanctioned or high-risk jurisdictions. |
This table is for general guidance; Winum may at any time add jurisdictions to or remove them from its restricted list at its discretion or as required by law. Accessing Winum via VPN or other means from a restricted jurisdiction is a breach of these Terms and may lead to account closure and forfeiture of funds.
Privacy & Data Protection
Winum is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and best industry practices. The data controller for your personal information is Winum, which determines the purposes and means of processing. We collect and process personal data that you provide during registration, verification, gameplay, payments, and communication with our support, as well as information obtained through cookies and similar technologies on our Website. This may include identity details, contact information, transactional data, device identifiers, IP addresses, and behavioural data required for security, AML, responsible gambling, and product optimisation.
Your personal data may be shared with trusted third-party service providers, including payment providers, KYC and identity verification services, AML and fraud prevention partners, analytics platforms, and, where required, regulatory or law enforcement authorities. These entities process data under contractual obligations that require appropriate security and confidentiality measures. In some cases, data may be transferred internationally, including to countries that may not have the same level of data protection as your home jurisdiction; in such cases, we take reasonable steps to ensure adequate safeguards are in place.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Typically, retention may extend for several years after account closure, in line with AML, tax, and licensing requirements. Cookies and similar technologies are used to operate the Website, remember your preferences, enhance user experience, and perform analytics; you can manage your cookie preferences through your browser settings, although disabling certain cookies may impact the functionality of the Website.
You may have certain rights under applicable data protection laws, including the right to access, correct, delete, or restrict processing of your personal data, the right to object to processing, the right to data portability, the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a supervisory authority. To exercise these rights, you may contact us via support@winum.casino, providing sufficient information to verify your identity and request. For more detailed information on how Winum collects, uses, and protects your data, please refer to our full Privacy Policy available on the Website.
Account Suspension & Termination
Winum reserves the right to suspend, restrict, or terminate your Account at any time where we have reason to believe that you have violated these Terms, engaged in suspicious or prohibited activities, or where required by law or regulatory authorities. Suspension may be temporary, for example while we conduct investigations, or may lead to permanent termination depending on the outcome and severity of the matter. During suspension, you may be prevented from making deposits, placing bets, or accessing certain features, although you may still be able to contact support and, in some cases, request withdrawal of genuine, undisputed funds.
Reasons for suspension or termination may include, without limitation: underage gambling; provision of false or misleading information; failure to complete KYC/AML checks within reasonable deadlines; evidence or suspicion of fraud, money laundering, or collusion; chargebacks or payment reversals; abuse of bonuses or promotions; use of VPNs or proxies in breach of these Terms; harassment of staff or other players; or any attempt to manipulate games or systems. Where appropriate and permitted by law, we may provide notice of the reason for suspension or termination; however, we are not obliged to disclose details that could compromise security, legal obligations, or third-party privacy.
If your Account is terminated, any remaining balance, excluding amounts derived from illegal or abusive activities, may be returned to you, subject to applicable laws, fees, and verification requirements. Funds linked to fraud, money laundering, or serious breach of these Terms may be frozen or confiscated and reported to authorities as necessary. Inactive accounts, defined as those with no login or transaction activity for a continuous period of 12 months, may be closed after due notice, and any remaining balance may be handled in accordance with applicable laws or escheatment rules.
You may request voluntary closure of your Account at any time by contacting support@winum.casino. If the reason for closure is related to problem gambling, you should clearly indicate this so that we can apply appropriate responsible gambling measures, such as self-exclusion flags, to help prevent future reactivation. Re-opening a closed or self-excluded account is at Winum’s discretion and may be subject to additional checks and cooling-off periods.
Limitation of Liability
Winum provides the Website and all services on an “as is” and “as available” basis, without any guarantees, representations, or warranties of any kind, whether express or implied, except where such warranties cannot be excluded under applicable law. While we take reasonable measures to maintain a secure, reliable, and functioning platform, we do not guarantee uninterrupted access, absence of errors, or immunity from viruses, technical failures, or communication issues. You acknowledge that the use of the internet and online platforms involves inherent risks, and you agree that Winum shall not be liable for any loss or damage arising from events beyond our reasonable control, including but not limited to force majeure, hardware or software failures, network outages, or third-party actions.
To the maximum extent permitted by law, Winum, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational harm, arising out of or in connection with your use of the Website, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim or series of related claims shall be limited to the amount of your net deposits made in the 30 days preceding the event giving rise to the claim, after deducting any withdrawals.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. You agree that, in case of any dispute about game outcomes, account balance, or transaction history, the records maintained by Winum and/or our game providers shall be considered conclusive, subject to any contrary obligations under law. If you are dissatisfied with any aspect of the Website or these Terms, your sole and exclusive remedy is to discontinue use of the services and close your Account.
Complaints & Dispute Resolution
If you have any complaint, question, or concern regarding Winum’s services, games, or these Terms, you should first contact our customer support team via email at support@winum.casino or through any other official contact channel indicated on the Website. We will acknowledge receipt of your complaint within a reasonable timeframe, typically within 1 business day, and aim to provide a substantive response within 30 days, depending on the complexity of the issue. To facilitate timely resolution, you should provide as much detail as possible, including your Account information, relevant dates and times, game or transaction IDs, and a clear description of the problem.
Complaints relating to specific game rounds, technical issues, or transaction discrepancies should be raised as soon as possible, and in any event within 14 days of the occurrence. Complaints regarding general account matters, such as responsible gambling tools or account closure, should be submitted within 30 days of the relevant event or decision. Winum will investigate the matter impartially, reviewing server logs, transaction records, communication history, and, where necessary, consulting game providers or payment partners.
If, after our internal investigation, you remain dissatisfied with the outcome, you may request that the complaint be escalated to a higher level within Winum’s management. Where required or appropriate under applicable regulations, you may also refer the matter to an independent dispute resolution body or regulator, if available in your jurisdiction; details may be provided on request or in specific regulatory notices. You agree to cooperate fully during the complaint handling process and refrain from abusive, threatening, or defamatory behaviour towards our staff.
Any attempt to misuse the complaint process, such as by submitting false claims, withholding relevant information, or filing duplicative complaints with the intention of harassing Winum, may be treated as a breach of these Terms and result in account measures. Our aim is to resolve all legitimate complaints fairly, transparently, and in good faith, in accordance with these Terms and applicable legal requirements.
Governing Law
Unless otherwise required by mandatory local laws applicable to you, these Terms and your relationship with Winum shall be governed by and construed in accordance with the laws of the jurisdiction of Winum’s incorporation, as specified in our licensing and corporate documentation. Any disputes arising out of or in connection with these Terms, your Account, or your use of the Website shall be subject to the exclusive or, where applicable, non-exclusive jurisdiction of the competent courts in that jurisdiction. You irrevocably consent to the jurisdiction of such courts for the purpose of resolving any disputes, subject always to any higher-priority rights you may have under consumer protection or conflict-of-law rules.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect. The headings in these Terms are for convenience only and shall not affect interpretation. You are responsible for ensuring that accessing and using Winum is lawful in India and in the particular state or territory where you are located; if any local law conflicts with these Terms, you must refrain from using the Website.
Where Indian or other local consumer protection laws confer mandatory rights or remedies that cannot be excluded or limited by contract, nothing in these Terms shall operate to deny you such rights. However, to the extent permitted, the parties agree that any such rights shall be exercised in the forum and manner prescribed by law and consistent with the governing law clause above. Winum may, at its discretion, include localised versions of these Terms for different language or jurisdictional variants, but in case of conflict between versions, the version applicable to your registered jurisdiction shall prevail.
Final Provisions
These Terms, together with any documents expressly incorporated by reference (such as the Privacy Policy, KYC Policy, Responsible Gambling Policy, and Bonus Terms), constitute the entire agreement between you and Winum with respect to the use of the Website and services, superseding all prior or contemporaneous communications and understandings, whether written or oral. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent; any attempted assignment in violation of this provision shall be null and void.
Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate or successor entity, without notice, provided that such assignment does not materially reduce the protections or rights afforded to you under these Terms. Communications between you and Winum may be conducted electronically, including via email, on-site messaging, account notifications, or other digital channels, and you agree that such communications satisfy any legal requirement that they be in writing. You should regularly review the Website Winum for updates, announcements, and changes to these Terms or other key policies.
If you have any doubts, questions, or concerns about these Terms or any aspect of Winum’s operations, you should contact customer support before engaging in gameplay or financial transactions. By continuing to use Winum as an online casino, you confirm that you have carefully read, understood, and accepted these Terms and that you recognise the inherent risks of gambling, including potential financial loss, and agree to gamble responsibly at all times. Winum reserves the right to modify or discontinue any part of its services, games, or features at any time, in accordance with applicable laws and regulatory obligations. Your ongoing access to and use of Winum indicates your continued acceptance of these Terms and any future amendments that may be made in compliance with the above provisions.
